Beers of Europe Terms and Conditions
Welcome to Beers of Europe. Before you proceed to use our services, we kindly request you to carefully read and understand the following terms and conditions. By accessing our website, or utilising any of our services, you acknowledge your acceptance of these terms. If you do not agree with any part of these terms, please refrain from using our platform.
- Beers of Europe operate the website https://beersofeurope.co.uk. We are an online retailer providing information, sales, and distribution services primarily in relation to alcohol. Our registered address is Beers of Europe LTD, Garage Lane, Setchey, Norfolk, PE33 0BE and our office number is 01553 812000.
- In accordance with the Licensing Act 1964, it is an offence for any person under 18 to buy or attempt to buy intoxicating drinks. By placing an order on our website, or over the phone, you are confirming that you are 18 or over. We reserve the right not to deliver if we are unsure of this.
- By using our services, you confirm that all information provided by you is accurate, complete, and up to date.
- Beers of Europe reserves the right to modify, suspend or terminate any aspect of its services at any time without prior notice.
- Contact us on 01553 812000 or email our customer services directly at [email protected]. You can also write to us at the registered address referenced in 1.1.
Products and Pricing
2.1 Beers of Europe cannot guarantee the availability of all products. Whilst we make every effort to supply beers exactly as specified, we reserve the right to supply beers of equal or superior value and/or quality in the event of an item being unavailable. If you would prefer not to receive substituted items, please add a note to your order at checkout. Beers of Europe’s customer service do get in contact with you regarding most unavailable products, but there are some instances where time constraints leave us no choice but to substitute without notice.
2.2 The images of the products on our site are for illustrative purposes only. Bottles, glasses, and labels can and do vary and the images shown on our website may not be the same as current stock items. If the bottle, glass, or label is important, please check before ordering as we are unable to correct once the order has been picked and packed. Branded glasses may contain small blemishes such as air bubbles etc, these are the result of the manufacturing process and are not deemed to be faulty.
2.3 Beers of Europe has made every effort to be as accurate and up to date product information, including descriptions, pricing, and availability. However, we do not guarantee the accuracy of this information.
2.4 All prices are quoted in pounds Sterling and are inclusive of UK VAT. Prices listed on our website are subject to change without notice. Beers of Europe reserves the right to modify prices, correct any errors, or cancel orders placed with incorrect pricing. If we discover a pricing error, we will contact you and ask if you wish to proceed with the order at the correct price or cancel. We are not obligated to supply items at an incorrect price.
Ordering and Shipping
3.1 By placing an order on our website, you are making an offer to purchase products under the terms and conditions outlined herein. Beers of Europe reserves the right to accept or decline any order at its sole discretion.
3.2 If you would prefer to place your order over the telephone, please call us on 01553 812000. Payment can be made by credit or debit card as you speak to one of our staff.
3.3 Orders must be accompanied by payment. We accept credit and debit cards, as well as PayPal, Google Pay and Apple Pay. We can accept payment by cheque, any order paid for by cheque will not be despatched until the cheque has cleared. Cheques should be made payable to Beers of Europe LTD.
3.4 All credit card numbers are encrypted in our software when your order is placed, they are not visible nor stored at any point on our website once payment has been made.
3.5 Should you wish to make an amendment to your order please contact us as soon as possible. We regret that we are unable to accept amendments if you order is packed and ready for despatch.
3.6 Shipping options, fees and delivery times will be provided during the checkout process. It is your responsibility to provide accurate shipping information. Beers of Europe is not liable for any delays or delivery issues caused by incorrect or incomplete address details.
3.7 Risk of loss or damage to products passes to you upon delivery. Beers of Europe is not responsible for any loss, theft or damage occurring after delivery.
3.8 Beers of Europe are not liable for any failure to carry out a service if it is due to an event outside of our control. Beers of Europe define this as something that is not in our power or authority to control. It includes, but is not limited to, courier delays, weather complications or failure of communication with an outside party.
Refunds and Returns
4.1 Beers of Europe accepts returns and provides refunds in accordance with our returns policy, which is available on our website.
4.2 To initiate a return or refund, you must notify Beers of Europe within fourteen days of the date of delivery and comply with the instructions provided by our customer service team.
4.3 In the event of a complaint, please contact us by telephone or email giving us as many details as you can. We aim to acknowledge all complaints with 2 working days and aim to resolve within 3 working days. We will keep you informed if there is any delay beyond this.
Privacy and Data Protection
6.1 Beers of Europe LTD are completed dedicated to your total satisfaction. As a company, we are entirely dependant on our customer and welcome comments, suggestions, constructive criticism, and complaints and will always do our utmost to help.
7.1 For the purposes of crime prevention, the detection of offences and/or the apprehension or prosecution of offenders, we may share any information that we collect with the Police or other public or private sector agencies or representative bodies in accordance with the relevant legislation.
8.1 All intellectual property rights, including trademarks, logos and content displayed on Beers of Europe’s website, social media or marketing are the property of their respective owners and are protected by applicable intellectual property laws.
8.2 You may not use, modify, or distribute any intellectual property belonging to Beers of Europe or third parties without obtaining permission.
9.1 These terms and conditions have been constructed in accordance with the Laws and Jurisdiction in which Beers of Europe operates.
9.2 By using Beers of Europe’s Services, you acknowledge your understanding and acceptance of these terms and conditions. If you have any questions or concerns, please contact our customer service team.