Ordering In accordance with the Licensing Act 1964, it is an offence for any person under 18 to buy or attempt to buy intoxicating drinks. By placing an order you are confirming that you are 18 or over. We reserve the right not to deliver if we are unsure of this.
We cannot guarantee the availability of all products. Whilst we make every effort to supply beers exactly as specified but reserve the right to supply beers of equal or superior value and/or quality in the event of an item being unavailable. If you would prefer not to receive substituted items please add a note to your order at checkout.
Bottles, glasses and labels can and do vary. The images shown on our website may not be the same as current stock items. If the bottle, glass or label is important please check before ordering. Branded glasses may contain small blemishes such as air bubbles etc, these are the result of the manufacturing process and are not deemed to be faulty.
If you would prefer to place your order over the telephone please call us on 01553 812000. Payment can be made by credit or debit card as you speak to one of our staff.
Should you wish to make an amendment to your order please contact us as soon as possible. We regret that we are unable to accept amendments if your order is packed and ready for despatch.
Payment Orders must be accompanied by payment. We accept credit card payment (Mastercard and Visa) and debit card payment (Delta, Solo, Switch and Visa Electron).We also accept payment by PayPal.
We can accept payment by cheque. Any order paid for by cheque will not be despatched until the cheque has cleared. Cheques should be made payable to Beers of Europe Ltd.
Pricing All prices are quoted in pounds sterling and are inclusive of UK VAT.
We reserve the right to change prices without notice.
Whilst we try to ensure all pricing on the website is correct occasionally an error may occur and items may be incorrectly priced. If we discover a pricing error we will contact you and ask if you wish to continue with the order at the correct price or cancel. We will not be obliged to supply items are the incorrect price.
Credit Card Security All credit card numbers are encrypted in our software when your order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Guarantee Beers of Europe Ltd are completely dedicated to your total satisfaction. As a company, we are entirely dependent on our customers and welcome comments, suggestions, constructive criticism and complaints and will always do our utmost to help.
In the event of complaint, please contact us by telephone or email giving as much detail are you can. We aim to acknowledge all complaints within 48 hours and to resolve within 72 hours. We will keep you informed if there is any delay beyond this.
Crime Prevention For the purposes of crime prevention, the detection of offences and/or the apprehension or prosecution of offenders, we may share any information that we collect with the Police or other public or private sector agencies or representative bodies in accordance with the relevant legislation.