Hook Norton Old Hooky

No, we also have a shop based on the outskirts of King’s Lynn, Norfolk.

Travelling along the A10 between Downham Market and King’s Lynn, you will come to a small village called Setchey, turn next to J.S.W Car Sales on to Garage Lane and we are located approx. 100m down the lane on the right-hand side. Our address and opening hours can be found on the Contact Us page.

Yes, there are age restrictions in place. In the United Kingdom, the legal age to purchase alcohol is 18 years old. Beers of Europe strictly adheres to these regulations and by agreeing to our Terms and Conditions on checkout you confirm that you are over 18 years old. In store, we operate a Challenge 25 policy, which means that if you appear to be under 25 years old, you will be asked for identification to verify your age.

There’s a particular item I’m looking for, can you get it for me?

We are always happy to see if we can help you track down an item. Please feel free to contact us on our ‘request a product page’

For some products supply can be inconsistent, whether that is at the brewery itself or how often we or its supplier imports it. For products that are out of stock, you can sign up to be notified of its return on the product page. From there, as soon as we book the stock in we send an email to you.

Bottles and labels can and do vary. This means that the images shown on our website may not be the same as current stock items. If the bottle or label is important please check before ordering. Please be aware that even if the label looks different, that product will be the same product if it has the same barcode. Because we work from the barcode, if producers does not make us aware of a label change we often miss updates until we are contacted about it. Apologies in advance for this.

Please note that it isn’t always possible to provide a perfect looking bottle/label as this very much depends on the condition they are received in from our supplier.

We occasionally have items available in the shop that are not available to purchase online, usually because they are too fragile or large to post.

We do not have a minimum purchase amount, but delivery charges may apply.

For orders under £25, delivery is charged at £7.99 (next working day) Some areas are excluded and incur extra charges (please see postcodes listed below)

For orders under £60, delivery is charged at £5.99 (3 working days) or £7.99 (next working day).  Some areas are excluded and will incur extra charges. Please see postcodes listed in our Terms and Conditions.

For orders over £60, delivery is free (3 working days) or £3 (next working day). Again some areas are excluded and will incur extra charges. Please see postcodes listed in our Terms and Conditions.

Customers can amend their orders as long as the order has not been picked and packed ready for despatch. If you wish to make an amendment please call us as soon as possible on 01553 812000.

You can specify a different address to the invoice address. Please add these at checkout.

Yes of course, when checking out just select ‘create an account later’

We use a variety of thick and sturdy cardboard boxes and dividers to hold each bottle individually. Any remaining spaces are filled with biodegradable air bags to stop movement of the contents. Glasses are wrapped in bubble wrap and cardboard to ensure they arrived in once piece.

When placing your order please add the details at checkout.  We regret that if your order has been packed and is ready to despatch that amendments cannot be made.

All of our orders are shipped without any pricing or payment details, these are in the confirmation email. The only paperwork in the box contains a summary of the order and addresses.

On checkout you can add a message to your order. 

Unfortunately we do not offer gift packaging.

We currently use DHL, but we do also trial other couriers alongside from time to time.

We don’t currently ship outside the UK and Ireland but it may be something we offer in the future.

Unfortunately our carriers do not offer a time specific delivery service. We can send orders to arrive on a specific date but we would remind you that whilst 98% of deliveries arrive within the stated timeframe we cannot 100% guarantee the day. Couriers do often offer delivery windows on the day, with the option to rearrange if necessary.

If you are ordering as a gift we would ask you to take this into account when arranging delivery.

Please note that we are unable to offer weekend deliveries.

Our boxes come in 6s, 12s, and 24s. By no means are you required to order in those quantities, but it is worth bearing in mind when ordering. A full box also helps to reduce the small chance of damage, as empty compartments collapsing can be a cause of this.

Please check the tracking first, as they may provide an explanation but we welcome the opportunity to nip issues in the bud. Either call us on 01553 812000 or email our [email protected] to hear from our customer service team. Check out delivery details for more information.

If you have changed your mind for whatever reason, you can consult our returns information, or get in contact on 01553 812000.

Beers of Europe are active on a number of platforms, follow us everywhere on our social media channels, including Facebook, Twitter, Instagram, YouTube and Tik Tok. You can also stay up to date with our goings on by subscribing to our weekly newsletter, which ensure you wont miss special arrivals, new products, special offers and more!

Beers of Europe offer loyalty points on online orders only. These cannot be gained or used in store. Loyalty points will be stored on your account for use on future orders. Loyalty points cannot be used to purchase vouchers, nor will you accrue points for spending gift vouchers.

We can cater for larger occasions, and we do have wholesale customers, please contact [email protected] with your request and we get back to you as soon as possible. 

On a smaller scale, the best way to keep up to date with our offers is to subscribe to our newsletter, but otherwise we tend to utilise the front page of the website to showcase our promotions.

Beers of Europe is just one of the amazing businesses on our Warehouse Setchey site. It is joined by The Warehouse Taproom, Bar and Restaurant, a fantastic venture which allows us to showcase our superb drinks range, with an accompaniment of great dishes. The Warehouse Antiques contains over 50 stands and over 80 cabinets that puts on a real feast for the eyes, and offers a gift opportunity at every turn. We are also home to The Steiff Shop, East Anglia’s Largest Range of premium hand made bears and Warehouse Books, with a huge selection of pre-loved books ready to satisfy your curiosity. Whatever you’re looking for, the Warehouse Setchey offers something for everyone.